FAQ & Shipping

Shipping

Orders are processed within 1–2 business days. US delivery typically takes 5–10 business days, and you'll receive a tracking link by email the moment your order ships.

Returns

Not feeling it? You have 30 days from delivery to return any item in its original condition for a full refund. Email us and we'll walk you through it — no hoops.

Discounts

New here? Use code WELCOME10 at checkout for 10% off your first order. One discount code per order.

Product questions

Every Lumora device ships with a user manual, and most charge via USB. Light-therapy devices are cosmetic tools — if you have a medical condition or skin sensitivity, check with your doctor before use.

Contact

Questions, order changes, or just want a recommendation? Email us — we reply within 24 hours on business days.